Introduction to the departmental services
Education and Training department is committed to providing high quality services to all our customers. The department is continually improving its services to meet and exceed customer expectations.
Role of the service delivery charter
The service charter clearly identifies Education and Training department’s purpose, its customer base and services. It clearly sets out the department’s customer service standards, rights and responsibilities.
Departmental vision
A center of excellence in the provision of pedagogical skills in training and research.
Departmental mission
To equip Trainees with relevant pedagogical competencies in training and research.
Departmental core values
- Innovation and Creativity
- Integrity
- Inclusivity
- Team work
- Professionalism
|
NO |
ACTIVITY |
REQUIREMENT |
COST |
TIMELINE |
|
Teaching & learning |
Regular attendance of classes |
Free |
As per the timetable |
|
|
Sit for 3 CATS per term |
Regular class attendance |
Free |
As per schedule of CATS |
|
|
Sit for end term Examinations |
-75% attendance of classes -Completion of fee payment |
Free |
As per examination time table |
|
|
Provision of reports |
Sit for exams |
Free |
Immediately after the academic committee approval |
|
|
Other Services |
Nil |
Free |
As need arises |
RIGHTS OF THE CUSTOMER
Our customers are entitled to:
§ Quality and timely service
§ Access to relevant information and feedback
§ Confidentiality
CUSTOMER OBLIGATIONS
Our customers are expected to meet the following obligations:
§ Attend classes as scheduled
§ Adhere to our policies and regulations and provide accurate information
FEEDBACK
Education and Training department is committed to meet and exceed our customer expectation.
However, in case of a lapse in our service delivery, you may raise complaints as follows:
- Raise it at the Education and Training department level.
- Telephone 0707444222/0786444600 and ask for the HOD Education and Training department office.
- Send an email of the complaint through This email address is being protected from spambots. You need JavaScript enabled to view it.
- Write a letter to KSTVET Complaints Committee using the address 44600-00100, Nairobi.
- Fill in a complaint form and deposit it at the complaints box near the entrance to the administration block.
